route to work queue pega

To process employee compensation payments you can route the task to the work queue of the payroll team in which any member of that team can access select and process the work item. In the Configure condition window specify how your application validates the automation output.

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Routes the assignment to a specific user such as a manager or participant.

. 13 Work queues in PCS. To route to a workbasket. You may get a question so what happens to this assignment.

Routes the assignment to the user who completed the previous assignment or task. You route to a work queue if anyone in the work group can complete the assignment. 14 Extension for implementation teams.

Click the Click to configure conditions icon. The routing engine assigns the conversation request to a CSR if the CSR. If you need a specific person to work on the assignment you can.

After upgrading to Pega Platform 85 and later you cannot save case types in which you configure the Queue for robot smart shape to route new assignments to the Failed Robotic Assignments work queue. You route to a work queue if anyone in the group can complete the assignment. More on activities complete knowledge on activities.

12 Statuses in PCS. This is used in skill based routing. The accounting flows route assignments to the following work queues.

Intelligent routing for Legacy Webchat and Digital Messaging determines the queue to which the routing engine can route the customer. In the header of Dev Studio click Create Organization Work queue. Is available for work.

We want the user to encounter the duplicate-check interface as a step in the current work flow but we dont want to route this assignment to the current user. For example you route an assignment to the payroll department work queue because anyone that belongs to the group can create and send payment to an employee. You can route a step to a single user or to a team of users.

On the Create Work queue tab in the Short description field describe the purpose of the work queue. Solutions can include multiple projects. For example you route an assignment to the payroll department work group because anyone in the group can create and send payment to the employee.

On the Create Work queue tab in the Short description field describe the purpose of the work queue. This activity gets executed through SLA. Activity Pega Interview Questions and Answers.

Click the Behavior tab. The assignment is displayed on the worklist of the user. 1 Configuring and extending stages statuses and work queues.

You can also use business logic routing when you want to route work based on certain conditions. FinVerification Holds accounting entries that require verification prior to posting. Pega Customer Service Implementation Guide.

In the Run robotic automation field enter the automation that the virtual machine runs after retrieving the assignment. If the validation fails the system routes the assignment to the. You use assignment routing to assign work to the most appropriate user.

In previous releases the default type was Robotic. One of work object incorrectly assigned to worklist instead of work basket. In the Work queue field enter a name that clearly conveys the purpose of the work queue and its contents to users of the application.

In the Work queue field enter a name that clearly conveys the purpose of the work queue and its contents to users of the application. Within Pega Robot Studio solutions and projects are containers for all the items required to build and run a project. The Route to robot queue shape creates the assignment that the VM retrieves.

A worklist known as a tasklist in the Pega Cosmos design system is a list of all open assignments in order of importance for a specific user. The Pega Composer for Healthcare application provides a robust capability to manage various entities such as benefits networks product templates products and plans. FinAging Holds and age suspense entries for write-off.

To process employee compensation payments you can route the task to the work queue of the payroll team in which any member of that team can access select and process the work item. For example in insurance underwriting. In the Value field enter an operator work queue or case name.

The activity reassigns the work item to a workbasket. Define a routing condition. The assignment is displayed on the worklist of the user.

Route to operator Route to work queue or Create a case. 11 Stages in PCS. In the Action list click an action to perform when routing the email content.

Pega Platform offers Ren several options to route work. Select Custom validation. Reason for this is that if the user cancels or abandons from the duplicate check assignment we want the case to remain in the work queue from which it was retrieved.

In the Route to queue field enter the name of the work queue from which the VM retrieves assignments. CHANNEL Work Group Work Queue pega8 workgroup workqueue Routetomoreoperator. FinWriteOff Holds suspense entries that passed aging criteria and are ready to be written off.

You route to a work queue if anyone in the group can complete the assignment. In the header of Dev Studio click CreateOrganizationWork queue. For usage information see Configuring a work queue for robotic automation.

For example a task requires a human resources manager to approve employee time off requests routes to. By PegaHelp on June 06 2020. Click Add condition in the Automatic routing section.

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